Advice on Returning a Car

If you buy a Figaro you’re unhappy with, there are legal rights which you can employ for a happy outcome.

Inform the seller in writing as soon as possible if you are planning to reject the car – after six months of ownership it can be harder to claimKeep copies of all written correspondence and document any verbal conversations, keeping records of the time, date and who you spoke toKeep a copy of the original advertTake photos of any damage or incidents resulting from damageRefusal to pay the finance company may result in the repossession of the vehicle or harm to your credit rating. Inform the lender of your grievance immediately and include them in all correspondenceThe price paid will inform how ‘perfect’ you can expect a car to be – a £10,000 Figaro should be in excellent condition, but a £3,000 Fig is likely to show certain amounts of wear and tearNegotiate with the seller for a partial refund or other goods or services which may be suitable compensationCourt cases can be pursued in the small claims court for a minimal cost if your claim is less than £5,000, although losing the action could mean paying the other party’s costsCases involving sums over £5,000 will be directed to the county court, which can cost far more to pursueOrganisations such as the Citizens Advice Bureaux can offer free advice

Disputes with a car dealer
Buying from a dealer is the safest way to buy a Figaro as you’re protected by the Sale of Goods Act 1979. The car must be of satisfactory quality, taking into account how it was described for sale.

Disputes with a private car seller
Buying from a private seller means you’re not covered by any specific laws other than those relating to the legal right to sell goods. As such, it’s important to make thorough checks.

At the very least, you should:Expect the Figaro to be sold as described by the sellerEnsure the seller has the legal right to sell the carEnsure you get the seller’s landline telephone number and home addressPrepare a receipt and ensure both you and the seller keep a copy

Disputes with buying at auction
Buying a car at auction provides little legal protection, unless it can be proved the auctioneer or auction house mislead you about the car.